Privacy Policy

Last Updated: January 1, 2026

This Privacy Policy explains how Synadentix ("Synadentix," "we," "us," or "our") collects, uses, discloses, and safeguards information when you visit synadentix.us.com (the "Site"), place an order, or otherwise interact with us. By using the Site, you agree to the practices described in this policy. If you do not agree, please discontinue use of the Site.

1. Information We Collect

We collect information in the following ways:

• Information you provide directly: name, shipping and billing address, email address, phone number, and payment details when you place an order, subscribe to updates, or contact customer support.
• Automatically collected information: IP address, browser type, device type, operating system, referring URLs, pages viewed, and time spent on the Site, collected through cookies and similar technologies.
• Information from third parties: data provided by payment processors, shipping carriers, or analytics and advertising partners in connection with your order or Site visit.

2. How We Use Your Information

We use the information we collect to:

• Process, fulfill, and ship your orders.
• Communicate with you about your order, account, or customer support requests.
• Send promotional emails or offers, where you have opted in, and allow you to unsubscribe at any time.
• Improve the Site, our product offerings, and the overall customer experience.
• Detect, investigate, and prevent fraudulent transactions and other unlawful activity.
• Comply with applicable legal, tax, and regulatory obligations.

3. Cookies & Tracking Technologies

The Site uses cookies, pixels, and similar tracking technologies to recognize your browser, remember preferences, measure Site performance, and personalize content and advertising. You can control cookies through your browser settings; disabling cookies may affect certain features of the Site, such as your shopping cart or checkout experience.

4. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate the Site, process payments, fulfill and ship orders, provide customer support, or conduct analytics — under confidentiality obligations consistent with this policy.
• Payment processors to securely complete your transaction.
• Legal and regulatory authorities where required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Synadentix, our customers, or others.
• Business transfer partners in the event of a merger, acquisition, financing, or sale of assets, where your information may be transferred as part of that transaction.

5. Payment Processing

All payment transactions are processed through encrypted, secure third-party payment processors. Synadentix does not store your full credit card number on our servers. Please refer to your payment processor's own privacy policy for details on how they handle your payment information.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining order records, complying with legal and tax obligations, resolving disputes, and enforcing our agreements. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

7. Data Security

We use administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

Depending on your location, you may have rights regarding your personal information, which can include the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to certain legal exceptions.
• Opt out of marketing communications at any time by using the unsubscribe link in our emails.
• Object to or restrict certain processing of your information, where applicable law provides this right.

To exercise any of these rights, please contact us using the details in the "Contact Us" section below.

9. Children's Privacy

The Site and our products are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly.

10. International Visitors

The Site is operated in the United States. If you access the Site from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate, which may have different data protection laws than your country of residence.

11. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policy of any site you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last Updated" date at the top of this page indicates when this policy was last revised. Continued use of the Site after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through the customer support details provided on our official website or in your order confirmation email.